COVID-19

An Announcement about COVID-19

Update – June 24, 2020

Most of our locations are open at this point except

  • 77 Bloor St. West
  • 30 Adelaide St. East
  • 550 Highway 7
  • 1 Wexford Rd
Due to higher than normal call volume, the wait time may be longer than usual. All locations’ addresses and pricing information are listed  on individual store’s page. Hours are updated on a daily basis. Please refer to the individual store’s page as well as our FAQ page.

Update – June 08, 2020

Most of our locations remain open at this point except

  • All mall locations except Cloverdall Mall
  • 77 Bloor St. West
  • 30 Adelaide St. East
  • 890 Yonge St
  • 449 Church St
  • 3430 Finch Ave. East
  • 550 Highway 7
  • 1 Wexford Rd
  • 6435 Erin Mills Parkway
Due to higher than normal call volume, the wait time may be longer than usual. All locations’ addresses and pricing information are listed  on individual store’s page. Hours are updated on a daily basis. Please refer to the individual store’s page as well as our FAQ page.

Update – May 19, 2020

Most of our locations remain open at this point except

  • All mall locations
  • 77 Bloor St. West
  • 30 Adelaide St. East
  • 890 Yonge St
  • 449 Church St
  • 3430 Finch Ave. East
  • 250 the East Mall
  • 265 Enfield Place
  • 550 Highway 7
  • 1 Wexford Rd
  • 6435 Erin Mills Parkway
Due to higher than normal call volume, the wait time may be longer than usual. All locations’ addresses and pricing information are listed  on individual store’s page. Hours are updated on a daily basis. Please refer to the individual store’s page as well as our FAQ page.

Update – April 27, 2020

Pro Passport Photo would like to thank everyone for your collective effort to fight COVID-19. Let’s hope May will be better.

Update – April 17, 2020

Most of our locations remain open at this point except

  • All mall locations
  • 77 Bloor St. West
  • 736 Bay St
  • 140 The Esplanade
  • 30 Adelaide St. East
  • 890 Yonge St
  • 449 Church St
  • 275 Roncessvalle Ave
  • 4789 Leslie St
  • 3430 Finch Ave. East
  • 550 Highway 7
  • 1 Wexford Rd
  • 6435 Erin Mills Parkway
Due to higher than normal call volume, the wait time may be longer than usual. All locations’ addresses and pricing information are listed  on individual store’s page. Hours are updated on a daily basis. Please refer to the message on the top of this page as well as our FAQ page.

Update – March 19, 2020

  • Most of our locations remain open at this point.
  • For hygiene reasons, items such as face powder and hair comb will no longer be provided. 
  • Photographers have been instructed to take customers’ photos at a greater distance ( > 6.5 feet).
  • To reduce verbal communication in order to minimize the risks, we recommend that all customers thoroughly review Passport Canada’s official guidelines for passport photos requirements.

The healthy and safety of our clients and customers is our number one priority. We will continue to monitor the situation closely and provide timely updates.

We will continuously update our website to reflect the latest store closure information, so please use our store locator to find the next closest location to assist you.

If you are having trouble uploading your digital photo online, please click here.
If you have not received your digital photo in your e-mail, please check the junk mail folder first, and then contact us if the issue remains.
For any other inquiries, please email us at cs@propassportphoto.com

As long as the location is marked as open, and your photos are taken in 180 days, you could visit the location that had your photos taken to purchase re-prints.

 

To find a location near you