COVID-19

An Announcement about COVID-19

Update – March 19, 2020

  • Most of our locations remain open at this point.
  • For hygiene reasons, items such as face powder and hair comb will no longer be provided. 
  • Photographers have been instructed to take customers’ photos at a greater distance ( > 5 feet).
  • To reduce verbal communication in order to minimize the risks, we recommend that all customers thoroughly review Passport Canada’s official guidelines for passport photos requirements.

The healthy and safety of our clients and customers is our number one priority. We will continue to monitor the situation closely and provide timely updates.

We will continuously update our website to reflect the latest store closure information, so please use our store locator to find the next closest location to assist you.

If you are having trouble uploading your digital photo online, please click here.
If you have not received your digital photo in your e-mail, please check the junk mail folder first, and then contact us if the issue remains.
For any other inquiries, please email us at cs@propassportphoto.com

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As April 2nd 2020, most locations remain open with reduced hours: All locations inside malls are closed today. All standalone locations are open from 11:00am to 5:00pm today. All UPS store locations are open from 11:00am to 5:00pm today.

Pro Passport Photo and all the participating locations are taking additional precautions to keep our clients and customers safe during the COVID-19 outbreak.